Thursday, July 17, 2014
நமது கோட்டசெயலரும் , தமிழ் மாநில அஞ்சல் மூன்றின் அமைப்புச் செயலருமான தோழர் A .ராஜேந்திரன் மற்றும் மேட்டுப் பாளையம்
கிளைச்செயலர் தோழர் K . செலவராஜ் ஆகியோர் 17/7/2014 அன்று மாநிலசெயலர் தோழர் JR , மண்டலசெயலர் தோழர் சஞ்சீவி ஆகியோருடன் மேற்கு மண்டல POSTMASTER GENERAL அவர்களைச் சந்தித்து விவாதித்தனர் .
ALL INDIA POSTAL EMPLOYEES UNION GROUP ‘C’
CHQ: Dada Ghosh Bhawan, 2151/1, New Patel Road, New Delhi - 110008
Ref: P/1-10/Misc. Dated – 17.07.2014
All CHQ Office Bearers/Circle Secretaries, AIPEU Group ‘C’
All Mahila Committee Members, AIPEU Group ‘C’
All General Secretaries, NFPE
All Office Bearers, NFPE
All Mahila Committee Members, NFPE
As you are aware Com. M. Krishnan, General Secretary, AIPEU Group ‘C’ (CHQ) & Secretary General NFPE/Confederation will be retiring from service on 31.08.2014. CHQ & Andhra Pradesh Circle Union will be arranging a programme to felicitate our General Secretary during the CWC meeting to be held at Ongole from 22.08.2014 to 24.08.2014.
This is for your information.
Deputy General Secretary
NATIONAL FEDERATION OF POSTAL EMPLOYEES
CHQ: 1st Floor, North Avenue Post Office Building, New Delhi - 110001
Ref: PF/NFPE/Staff Dated – 16.07.2014
Department of Posts
Dak Bhawan, New Delhi – 110001
Sub: - Continuing injustice to the Postmaster cadre – request for remedial measures – reg.
By various references the injustice caused to the Postmaster cadre official have been brought to the notice of the Directorate but the results of the actions taken are yet to come. The minds of the affected Postmaster cadre officials are in the burning state and this disappointed category needs and deserves justice on the following issues.
1. It is happened while calling for volunteers to Postmaster cadre, it was assured to the applicants under initial constitution vide para 4, 5, 6 of the Directorate letter No. DG (P) No. 4-17/2008-SPB II dated 07.02.2011, that the same years as minimum Qualifying service will be adhered for the promotions of Postmaster grade I to Postmaster Grade II and Postmaster III as in the cases of LSG to HSG II and HSG II to HSG I. Many senior HSG II officials opted for PM Grade II are now bypassed by junior HSG II officials remained in the General line by getting HSG I on completion of 3 years of Qualifying Service.
As assured during the initial constitution of Postmaster Grade by Directorate to maintain same qualifying service, all the Postmaster Grade II officials having 3 years of service in HSG II & PM Grade II combinedly may be promoted to Postmaster Grade III by taking into account of anomaly caused to Postmaster Grade II officials. The above matter was taken up with the Directorate in the JCM Departmental Council meeting on 27/11/2103 under Sl. No. 12 and Item No. 73 and the staff side was replied that the proposal is being drafted for sending it for the DOPT/UPSC for relaxation of recruitment rules in order to promote Postmaster Grade II to Postmaster Grade III with 3 years of service in Postmaster Grade II/HSG II.
Till date, no positive action in this regard has come out and the fate of the affected Postmaster Grade officials are still worsening as their junior counter parts in erstwhile HSG II gradation list are now promoted to HSG I and some become Postmaster Grade III under belated initial constitution while the senior erstwhile HSG II officials earlier opted for PM Grade II are in the same Post.
The above injustice anomaly tampered the ambitions and rightful career aspirations that can never happen in any other administration or department.
2. On several occasions in person and through writing it is being requested to convene a special meeting exclusively for the problems and issues of the Postmaster Cadre. But for unknown reasons, the above request is not materialized till date. A meeting is required to be convened exclusively for Postmaster cadre issues which may lead to sort out the bottle necks.
3. In the year 2011, 2012 when the PS Group ‘B’ exam were conducted, the optees for Postmaster Grade despite their LSG service for more than 5 years are denied abruptly to sit in the examination. A fair number of senior and efficient officials opted for Postmaster cadre was kept out from the race of PS Group ‘B’ and their career ambition is ignored in an unscientific manner. In the same way, young and dynamic Postmaster Grade I officials are denied to sit in the IP examination to enhance their grade pay and career option which is not inconsonance with the natural justice. If the grade Pay of an IP is equivalent to Postmaster Grade-I, then nobody will opt for IP cadre, but the Postmaster Grade-I is designed as less than that of IP cadre.
The Postmaster Cadre officials are to be made eligible is sit in PS Group ‘B’ and IP examination if they desire so. This is not only to fulfill the career aspirations of young PM Grade officials, but at large beneficial to the department also. Recently CAT Chennai has ordered to publish the results of Postmaster cadre officials appeared in PS Group ‘B’ 2011 examinations.
4. The financial, administrative and disciplinary powers of PM Grade are to be enhanced to the required level to conduct their offices in optimum. The delegation of powers to administer their offices is the need of the hour in the changed technological scenario and now the time has ripen.
5. It is desirable on our part that the entire posts of Senior postmasters to be given to the Postmaster Grade officials. Even though Senior Postmaster is in the hierarchy of Postmaster Cadre, it is pitiable to note that no Postmaster Grade official is eligible to sit in the LDCE. The number of Senior Postmaster posts shall be increased and 50% may be apportioned for LDCE in which the PM cadre officials are made eligible to compete and the remaining 50% is to be for the promotions to PM Grade III officials.
6. In the present trend and juncture, the role of Postmaster to lead a post office with multifarious tasks deserved them for enhanced pay scale counting their responsibilities and importance to pass the miles to come, their pay scales need a revision and it is expected to recommend such revision by the department to 7th CPC.
The problems and issue of the Postmaster cadre officials are not exhaustive but illustrative. The above main issues are long expected and it is requested to convene a meeting with the unions/JCM to once again present our case and arguments to the new Secretary (P) and grant justice to the Postmaster Cadre officials.
A line in reply is much awaited
With found regards,
Highlights of the Memorandum submitted on issues common to all Central Government employees to Secretary 7th Pay Commission.
JCM NC has also submitted Interim Memorandum on interim relief and Merger of DA.
1. Pay scales are calculated on the basis of pay drawn pay in pay band + GP + 100% DA by employees as on 01.01.2014.
2. 7th CPC report should be implemented w.e.f. 01-01-2014. In future five year wage revision.
3. Scrap New Pension Scheme and cover all employees under Old Pension and Family Pension Scheme.
4. JCM has proposed minimum wage for MTS (Skilled) Rs.26,000 p.m.
5. Ratio of minimum and maximum wage should be 1:8.
6. General formula for determination of pay scale based on minimum living wage demanded for MTS is pay in PB+GP x 3.7.
7. Annual rate of increment @ 5% of the pay.
8. Fixation of pay on promotion = 2 increments and difference of pay between present and promotional posts (minimum Rs.3000).
9. The pay structure demanded is as under:- (open ended pay scales – Total 14 pay scales)
Existing Proposed (in Rs.)
PB-1, GP Rs. 1800
PB-1, GP Rs. 1900
PB-1, GP Rs. 2000
PB-1, GP Rs. 2400
PB-1, GP Rs. 2800
PB-2, GP Rs. 4200
PB-2, GP Rs. 4600
PB-2, GP Rs. 4800
PB-2, GP Rs. 5400
PB-3, GP 5400
PB-3, GP 6600
PB-3, GP 7600
PB-4, GP 8900
P4-4, GP 10000
9 (a) Wages and service conditions of Gramin Dak Sevaks is to be examined by 7th CPC itself.
10.Dearness Allowances on the basis of 12 monthly average of CPI, Payment on 1st Jan and 1st July every year.
11.Overtime Allowances on the basis of total Pay + DA + Full TA.
12 Liabilities of all Government dues of persons died in harness be waived.
13.Transfer Policy – Group `C and `D Staff should not be transferred. DoPT should issue clear cut guideline as per 5th CPC recommendation. Govt. should from a Transfer Policy in each department for transferring on mutual basis on promotion. Any order issued in violation of policy framed be cancelled by head of department on representation.
14. Transport Allowance -
X Classified City
Rs. 7500 + DA
Rs. 3750 +DA
The stipulation for TA that the Govt. employee should be on duty in his headquarters for certain number of days during the calendar month should be removed.
15.Deputation Allowance double the rates and should be paid 10% of the pay at same station and 20% of the pay at outside station.
16.Classification of the post should be executive and non-executive instead of present Group A,B.C.
17.Special Pay which was replaced with Special/Allowance by 4th CPC be bring back to curtail pay scales.
18.Scrap downsizing, outsourcing and contracting of govt. jobs.
19.Regularize all casual labour and count their entire service after first two year, as a regular service for pension and all other benefits. They should not be thrown out by engaging contractors workers.
20.The present MACPs Scheme be replaced by giving five promotion after completion of 8,15,21,26 and 30 year of service with benefits of stepping up of pay with junior and also hierarchical pay scales.
21.PLB being bilateral agreement, it should be out of 7th CPC perview.
(a) To achieve 70% houses in Delhi and 40% in all other towns to take lease accommodation and allot to the govt. employees.
(b) Land and building acquired by it department may be used for constructing houses for govt. employees.
23. House Building Allowance :-
(a) Simplify the procedure of HBA
(b) Entitle to purchase second and used houses
24. Common Category – Equal Pay for similar nature of work be provided.
25. Compassionate appointment – remove ceiling of 5% and give appointment within Three months.
26. Traveling Allowance:-
A1, A Class City
Rs. 5000 per day + DA
Rs. 3500 per day + DA
Rs. 4000 per day + DA
Rs. 2500 per day + DA
27. Composite Transfer Grant: -
Executive Class 6000 kg by Goods Train/ Rate per km by road 8 Wheeler Wagon Rs.50+DA(Rs.1 per kg and single container per km)
Non-Executive Class 3000 kg – do – -do-
28.Children Education Allowance should be allowed up to Graduate, Post Graduate, and all Professional Courses. Allow any two children for Children Education Allowance.
29.Fixation of pay on promotion – two increments in feeder grade with minimum benefit of Rs.3000.
30.House Rent Allowance
X Class Cities 60%
Other Classified Cities 40%
Unclassified Locations 20%
31.Compensatory City Allowance.
`X’ Class Cities `Y’ Class Cities
A. Pay up to Rs.50,000 10% 5%
B. Pay above Rs.50,000 6% minimum Rs 5000 3% minimum Rs.2500
32. Patient Care Allowance to all para-medical and staff working in hospitals.
33. All allowances to be increased by three times.
34. NE Region benefits – Payment of Special Duty Allowance @ 37.5% of pay.
35. Training: - Sufficient budget for in-service training.
36. Leave Entitlement
(i) Increase Casual Leave 08 to 12 days & 10 days to 15 days.
(ii) Declare May Day as National Holiday
(iii) In case of Hospital Leave, remove the ceiling of maximum 24 months leave and 120 days full payment and remaining half payment.
(iv) Allow accumulation of 400 days Earned Leave
(v) Allow encashment of 50% leave while in service at the credit after 20 years Qualifying Service.
(vi) National Holiday Allowance (NHA) – Minimum one day salary and eligibility criteria to be removed for all Non Executive Staff.
(vii) Permit encashment of Half Pay Leave.
(viii)Increase Maternity Leave to 240 days to female employees & increase 30 days Paternity Leave to male employees.
(a) Permission to travel by air within and outside the NE Region.
(b) To increase the periodicity once in a two year.
(c) One visit outside country in a lifetime
38. Income Tax:
(i) Allow 30% standard deduction to salaried employees.
(ii) Exempt all allowances.
(iii) Raise the ceiling limit as under:
(a) General – 2 Lakh to 5 Lakh
(b) Sr. Citizen – 2.5 Lakh to 7 Lakh
(c) Sr. Citizen above 80 years of age – 5 Lakh to 10 Lakh
(iv) No Income Tax on pension and family pension and Dearness Relief.
39. (a) Effective grievance handling machinery for all non-executive staff.
(b) Spot settlement
(c) Maintain schedule of three meetings in a year
(d) Department Council be revived at all levels
(e) Arbitration Award be implemented within six month, if not be discussed with Staff Side before rejection for finding out some modified form of agreement.
40. Appoint Arbitrator for shorting all pending anomalies of the 6th CPC.
41.Date of Increment – 1st January and 1st July every year. In case of employees retiring on 31st December and 30th June, they should be given one increment on last day of service, i.e. 31st December and 30th June, and their retirements benefits should be calculated by adding the same.
42.General Insurance: Active Insurance Scheme covering risk upto Rs. 7,50,000/- to Non Executive & Rs. 3,50,000/- to Skilled staff by monthly contribution of Rs. 750/- & Rs. 350/- respectively.
43. Point to point fixation of pay.
44. Extra benefits to Women employees (i) 30% reservation for women.
(ii) Posting of husband and wife at same station.
(iii) One month special rest for chronic disease
(iv) Conversion of Child Care Leave into Family Care Leave
(v) Flexi time
Existing ceiling of 16 ½ months be removed and Gratuity be paid @ half month salary for every year of qualifying service.
Remove ceiling limit of Rs.10 Lakh for Gratuity.
(i) Pension @ 67% of Last Pay Drawn (LPD) instead of 50% presently.
(ii) Pension after 10 years of qualifying service in case of resignation.
(iii) Increase pension age-based as under:
65 Years – 70% of Las Pay Drawn (LPD)
70 Years – 75% of LPD
75 Years – 80% of LPD
80 Years – 85% of LPD
85 Years – 90% of LPD
90 Years – 100% of LPD
(iv) Parity of pension to retirees before 1.1.2006.
(v) Enhanced family pension should be same in case of death in harness and normal death.
(vi) After 10 years, family pension should be 50% of LPD.
(vii) Family pension to son upto the age of 28 years looking to the recruitment age.
(viii) Fixed Medical Allowance (FMA) @ Rs.2500/- per month.
(ix) Extend medical facilities to parents also.
(x) HRA to pensioners.
(xi) Improvement in ex-gratia pension to CPF/SRPF retirees up to 1/3rd of full pension.
NB: The above is only gist. All points raised by us not included. For understanding the entire demands raised by us, Please read the full memorandum published in our website.
Friday, July 11, 2014
Limits for acceptance of new proposals and settlement of maturity, survival benefit claims by different authorities:
1. Postmaster of CPC of Has headed by Sr. Postmaster/ Head Postmaster - upto Rs 5 lakhs of Sum Assured.
2. Director of CPC of New Delhi HOI Kolkata GPO/ Mumbai GPO and Postmaster of CPC of GPOs headed by Chief Postmaster - upto Rs 10 lakhs of Sum Assured.
3. Head of Division - above Rs 5 lakhs of Sum Assured and upto Rs 10 lakhs of Sum Assured.
4. Postmaster General of the Regional Office/ Circle Office - above Rs 10 lakhs of Sum Assured.
Limits for settlement of death claims by different authorities:
1. Postmaster of CPC of Has headed by Sr. Postmaster/ Head Postmaster - up to Rs. 2 lakhs of Sum Assured.
2. Director of CPC of New Delhi HO/ Kolkata GPO/ Mumbai GPO and Postmaster of CPC of GPOs headed by Chief Postmaster - upto Rs 10 lakhs of Sum Assured.
3. Head of Division - above Rs 2 lakhs of Sum Assured and upto Rs 10 lakhs of Sum Assured.
4. Postmaster General of the Regional Office/ Circle Office - above Rs 10 lakhs of Sum Assured.
Kisan Vikas Patra (KVP) is being re-introduced to encourage people, who may have banked and unbanked savings to invest in this instrument. Announcing this during his maiden Budget Speech in the Lok Sabha today, the Finance Minister Shri Arun Jaitley said that KVP was a very popular instrument among small savers and is being re-introduced to promote saving.
|“Youth bulge not forever, let’s harness dividend now”|
World Population Day an occasion for introspection: Dr Harsh Vardhan
|The World Population Day is a day for introspection. India has spectacularly failed in controlling its population and in utilising its huge human resource base to engender national progress. Is it too late to effect a change of course?|
Making this observation on the eve of UN World Population Day, Dr Harsh Vardhan, Union Health Minister, said “Nations have suffered for want of enough able bodied and wise men. We have plenty of this resource in India but don’t know how to use it to our national advantage. What can be a greater tragedy?”
The Health Minister said that the theme for this year’s World Population Day chosen by the United Nations Population Fund (UNFPS) is “Investing in youth”. For India this is most appropriate because it presently has one of the youngest populations in the world. More than half are below 25 and 65 percent of the population is under 35 years of age, he stated.
The intention of observing July 11 as World Population is to raise awareness on the need to offer adequate health, education and other essential services. The Executive Director of UNFPA, Mr Babatunde Osotomehin has called for raising people’s awareness of the problem of adolescent pregnancies. He has also given a call for investing in adolescent girls which is key to achieving development aims. This, according to the Health Minister, dovetails with Prime Minister Sh Narendra Modi’s stated objectives.
“Even in the second decade of the 21st century, the government is nowhere when it comes to evolving an education system which convinces people not to impose marriage and pregnancy on young girls before they are physically and mentally capable of motherhood,” Dr Harsh Vardhan said.
WHO has stated that half of the world’s adolescent pregnancies occur in seven countries, one of which is India. A UNFPA report of 2011 stated that every year 4 million teenage girls under 18 have babies. For every 1,000 girls aged 15 to 19 there are 76 adolescent births compared to 49 worldwide and 53 in developing countries.
“Let us not harbour the illusion that these pregnancies are the result of sound consensus. They are a consequence of discrimination, rights violations, child marriage, inadequate education or downright rape. I have spoken out against so-called sex education without pedagogy on this burning issue and would like it to be replaced by a format which makes people aware about child pregnancy and associated evils,” Dr Harsh Vardhan said.
Dr Vardhan said that the present population of India, 1.2 billion, need not be viewed as a burden. “Our population is young and willing to contribute but we have to empower them with adequate skills. This is the only route to harnessing the demographic dividend.”
Friday, June 27, 2014
CBS இடையூறு களும் தொழில் நுட்ப தடைகளும் குறித்த விரிவான புகார் மடல் DG அவர்களுக்கு வரையப்பட்டுள்ளது
FRIDAY, JUNE 27, 2014
NATIONAL FEDERATION OF POSTAL EMPLOYEES
1st Floor, North , New Delhi - 110001
Ref: PF/NFPE/CBS Dated – 27.06.2014
Ms Kaveri Banerjee
Department of Posts
Dak Bhawan, New Delhi – 110001
Sub: - Incalculable miseries and untold suffering to the operative staff in CBS rolled out offices – Immediate remedial and rescue operations sought for – reg.
At the outset, we appreciate the efforts leads to technological advancements and extend our fullest cooperation in the journey to reach the desired goals of implementing innovative customer centric services and operational efficiency enhancement by inducting state of art technology.
But to our dismay, the CBS migrated offices are now facing incalculable miseries and untold sufferings due to lack of adequate network capabilities and software support of the vendors. The following are the issues to be set right in war foot manner at the initial stage itself otherwise leads to garboil and distress among the stake holders especially among the working staff.
1) Insufficient bandwidth Network:
Providing of strong and stable network is base of successful implementation of India Post project. Now almost all HOs have been given 2 , LSG SOs 512 KBPS line and B and have been given 256 KBPS line. If ‘India Post Project-2012’ is fully implemented, all the work of Post Offices will depend on these network. Present bandwidth speed is very less and due to low bandwidth, Finacle page is either not opening and some time opening very slowly. Due to this PO staff are forced to work up to night 10 pm many days. In many occasions in migrated office, the ‘Login’ is inconsistent and for each transaction “Login” is forced.
If CSI and PLI are migrated and placed on this network the situation may further worsen. Hence we request to provide at least 4 MB bandwidth line to HOs, 2 MB bandwidth line to LSG SOs and 1 MB bandwidth line to B and C class offices.
2) Failure of Sify:
In India Post Project 2012, NI Vender is Sify. On observation of quality and quantity of service being provided by them it is very much proved that M/S Sify is incapable to give service to this big department. They do not have sufficient skilled manpower and it seems that they are not intending to give good quality service also. At initial stage itself they have not made proper survey of all offices. Before installing and commissioning they were very keen on taking installation report from concerned Postmasters/Sub Postmasters.
It is told that, as per MOU, all offices should be provided with NSP-1 and NSP-2 lines. In almost all offices, NSP-1 is BSNL line and NSP-2 is either Sify line or Airtel datacard. It is observed that in many offices they have installed Airtel datacard ,where as Airtel signal is not available at that place.
It is also observed that M/ is not recharging Airtel datacard installed. Instead they are recharging on receipt of complaint from concerned offices. By doing this they are deviating from MOU and leaving the staff in the field in distress.
3) Finacle Problem:
If we come to Finacle part, it is another tragedy. Initially it was boosted that Finacle is fully foolproof software and successfully implemented in many banks. We could not understand why is not utilizing experience gained in banks and implementing here. There are so many bugs in the software and more surprisingly even after lapse of 6 months of implementation, nothing is changed. All the issues raised at the time of January-2014 is still not resolved. Moreover Finacle server becomes inaccessible many time in peak business hours or responds very slow. It is a naked truth that we are losing clientle and distancing from the customers only due to faulty service of vendors.
4) Lack of Guidance:
No separate rulings are received to suit Finacle Environment. No authorities are giving authoritative guidance on many issues.
§ Role of SOSB in HO after implementation of Finacle at SOs,
§ Role of SBCO at HO
§ Fate of manual records on transfer accounts from one Finacle office to other etc.
5) Supply of Printers and Computers:
At initial stage new Computers and printers are supplied to pilot offices. Rest of the offices are having more than 5 year old Computers and Printers which are not suitable to present scenario. Administration is pressing hard to migrate offices without supplying required hardware. The old computers and peripherals either to be revamped or replaced to make it compatiable to the present environment.
6) Problem of User credentials:
One each User credential is given to trained staff. But it is not clearly told what action to be taken while SPM/PA goes on leave especially in offices. As sharing of user credential is very risky and dangerous, alternative arrangement should be made immediately.
7) Due to slow network and frequent failure of server customers of the department are frustrated and moving out the department and needed immediate attention.
8. You may aware that we are struggling with outdated Computers and peripherals, which were purchased during the year 2000 to 2005 and immediate supply of needy new hardware to ensure the technological transformation in and effective manner.
9. Even proper up gradation of CPU is not made in many areas and the Software loaded is upto Windows XP in most of the offices. Presently it is a fact that windows XP is not supported by with updates.
10. Finacle can be better loaded with Windows 7 and hence the officers at ground level are pressurized to use pirated version of Windows 7, which may lead to litigation with Microsoft apart from non supporting with updates.
11. The MOU made with M/s Sify, for net work integration is limiting to low bandwidth such as 256 Kbps to 512 Kbps in many areas, serving with 1 server and 4 to 5 nodes, resulting in sluggish connectivity and takes hours together to transform the data. This results in hang over and the transactions could not be able to be made at the instant, as expects, It requires atleast 2 to 4 Mbps and M/s Sify refused to increase the bandwidth now.
12. Further in , it requires to the level of 400 Mbps on the Network to receive the Data transmitted at a time from all the 680 offices but Sify is learnt to be provided with a minimum of 200 Mbps capacity. This affects the receipt of data from the end users at a time and take hours to complete the process. Further expansion is required when there is further migration.
13. The area of occupation in the main server at Mumbai maintained by M/S Reliance Ltd. is also not sufficient, which results in sluggish transmission of data from the entire 680 offices at present, at a time and even the validation cannot be made before 8:00 PM or 10:00 PM on all the days.
14. End of day process cannot be made even on daily basis and the staff have to wait for the nod from the Infosys even after midnights on several days and at times it can be made on the next day morning. Even the women employees are compelled to complete the EOD process in midnights and their husbands or wards waiting till midnights to take them to home.
15. Even the Help desk provided is not answering and the end users are taken to task and receiving brick bats from the irate public.
16. This results in closing of accounts in large numbers that too, can be made not on the date of presentation but after few days and our Department looses large chunk of customers, because of the miscalculations, wrong estimations and over ambitious activities and inadequate technological support.
17. Even the first and prestigious ATM of our Department unveiled by the ex Finance Minister Sri. P. Chidambaram at T. Nagar HO is not functioning from the date of installation and only 10 ATM cards are supplied on the first instant, that too only to the staff and some friendly users of T. Nagar HPO. But the ATM is provided with 24x7 A/C and a paid Guard, making huge loss to the Department and receiving severe criticism from the Print media.
18. The women employees should be relieved from this area of operation, till the situation improves, in order to avoid late night stays at offices inviting gender problems and unsafe returns to their home at midnights.
19. Further, adequate hardware and infrastructure should be given immediately to the CBS migrated offices with sufficient man power and proper remuneration for the extended hours, the staffs re serving.
20. In spite of all above cited problems the Postal staff is being worked on finacle software as matter of challenge and trying to give best services to the customers. In spite of all efforts the customers are not satisfying/delighting which hampers the reputation of the department. No PO which is upgraded with finacle are being closed before 8 PM every day. We are ready to work hard provided, solution for above problems are to be solved.
It is requested to sort out all the issues arising out of the CBS Migration and all the vendors need to be instructed to provide all the technological support as required by the field staff. As this is the pilot and sorting stage, if we failed to pull up the vendors to the level of expectation and necessity, later full implementation, restoration may be difficult with this vendor support.
It is further requested to spare some time and provide opportunity to present and brief our case in person for the welfare of our department staff and the clientle. Your immediate intervention as if house on fire is requested.
A line in reply is highly appreciated.
With profound regards,